Patients & Visitors Guide

Rights and Responsibilities

At Gritman Medical we care about you as our patient. We believe you have the right to quality, compassionate care.
You have a right to...

Respectful & Supportive Care

  • Reasonable access to care.
  • Respect for your personal values and beliefs.
  • Treatment in a safe and secure setting, free from abuse or threat.

Information about Treatment

  • Be informed about your diagnosis, treatment, alternatives, prognosis, pain management, and proposed procedures, including the risk and benefits involved.
  • Consent or refuse care, treatment, and services as permitted by law and regulation.
  • Know the names and roles of people treating you.
  • Obtain information in your medical record within a reasonable time and within the limits of the law.

Participation in Care Planning

  • Make informed decisions regarding care, planning, pain, and treatment. You also have the right to be told of realistic care alternatives when hospital care is no longer appropriate.
  • Be informed about the outcomes of care, treatment, and services including unanticipated outcomes.
  • Decide if family members will participate in your care and information.
  • Choose a decision-maker if you are unable to understand or communicate your wishes.

Right to Treatment

  • Access to care, as long as that care is within Gritman Medical Center’s capacity, mission, and policies.
  • Know if the hospital has relationships with outside parties that may influence your treatment and care. These may be with educational institutions, other healthcare providers, or insurers.
  • Be informed if the hospital can not provide the care you need, and of other choices of care.

Informed Consent

  • Receive information necessary to give informed consent prior to the start of any procedure and/or treatment requiring such consent, except in life threatening emergencies; and given explanations of benefits, risks, and alternatives.

Research

  • Grant or refuse consent to participate in research studies and have those studies explained prior to consent.
  • Refuse to participate in research studies, knowing that it will not compromise access to other medical center services.

Advance Health Care Directives

  • Have an Advance Directive, which allows you to specify your healthcare wishes and name an individual who would make healthcare decisions for you if you are unable to do so, to the extent permitted by law and hospital policy.

Visitation

  • Full and equal access to all individuals you or your support person designates.
  • Have explained to you or your support person the reason why the hospital may impose reasonable, clinically necessary restrictions or limitations on visitation.
  • Visitation privileges will not be denied, limited or restricted on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
  • Consent or, when appropriate, your support person’s consent to receive designated visitors including but not limited to: spouse, domestic partner, same sex domestic partner, another family member or a friend. You have the right to withdraw this consent at any time and to any one you choose.

Ethical Issues and Care at the End of Life

  • Be involved in ethical questions that may arise in the course of your care, have assistance with these questions and your wishes relating to end of life decisions.

Privacy

  • Receive every consideration of privacy in both the inpatient and outpatient setting.
  • Be asked for your consent for recordings or filmings made for purposes other than identification, diagnosis, or treatment.
  • Collaborate with caregivers to discuss your plan of care, and if any, restrictions to visitors, phone calls, or mail.

Confidentiality

  • Expect that treatment records and all communications are confidential, unless you have given permission to release information, or reporting is required or permitted by law.
  • Access, request amendment to, and obtain information on disclosures of health information in accordance with law and regulation.

Concerns and Complaints

  • Share concerns or comments about the services provided and to have those issues reviewed and resolved in a timely manner, when possible. Your complaint will not have a negative impact on your current or future care.

Cultural and Religious Beliefs

  • Express spiritual beliefs and cultural practices, as long as these do not harm others or interfere with your treatment.

Communication Support

  • Effective communication, including the use of the TDD, foreign, and sign language interpreters.

Protective Services

  • Access to protective services. Names, addresses, and telephone numbers will be provided upon request.

Restraints

  • Be free from chemical or physical restraints and seclusion, except as authorized by a physician or in an emergency when necessary to protect you and others from injury.

Billing Explanations

  • Examine and receive an explanation of your hospital bill regardless of source of payment.

Patient Responsibilities

  • Participate in your healthcare decisions.
  • Provide information about your health, including past illnesses, hospital stays, treatments, and use of medicine and or herbs.
  • Provide or have your family or designated representative provide, a current copy of your Advance Directive to the hospital, should you have one.
  • Ask questions when you do not understand information or instructions.
  • Tell your doctor if you do not think you will be able to follow through with your treatment.
  • Be considerate of the needs of other patients, staff, and the hospital. Following the hospital’s rules and regulations including smoking policies
  • Provide information for insurance and working with the hospital to arrange payment, when needed.
  • Recognize the effect of lifestyle on your personal health.
  • Letting us know if you have a “Customer Comment”, either positive or negative. Your concern will be addressed in an effective and timely manner. Your complaint will not have a negative impact on your current or future care.

Gritman Medical Center welcomes comments from all patients, visitors, physicians, other healthcare providers, and employees regarding our services and personnel. Our goal is to provide you with quality services in a safe and respectful environment. We would like to hear about your experiences, both positive and negative, in order to constantly improve patient care.

Please inform us of your feelings and opinions.

If you have a concern during your hospital stay, please allow us the opportunity to assist you immediately. You may talk with any caregiver or request to speak with the Charge Nurse, House Supervisor, or Department Director. You may call the hospital switchboard operator at (208) 882-4511 for assistance in contacting the appropriate person to speak with.

If your concern has not been satisfied please notify:

Gritman Medical Center Administration

700 South Main Street

Moscow, ID 83843

(208) 883-2220

For Medicare patient concerns, you may also contact:

Qualis Health, 800.633.4227

www.qualishealthmedicare.org

You may contact either of the following:

Idaho Department of Health and Welfare

Bureau of Facility Standards

P.O. Box 83720

Boise, ID 83720-0036

(208) 334-6626

The Joint Commission

Office of Quality Management

One Renaissance Boulevard

Oakbrook Terrace, IL 60181

1-800-994-6610

www.jointcommission.org

Gritman Medical Center subscribes to voluntary Standards of Excellence as set forth by The Joint
Commission. Your comments and constructive concerns will help us in our goal to continually improve the quality of our services. Please be assured that your comments will not affect your care at Gritman Medical Center. Your feedback is greatly appreciated.

If you have any further questions, please contact Gritman Medical Center’s Chief Quality Officer at
(208) 883-6247.