Patients & Visitors Guide

Safety & Quality


As part of our focus on delivering exceptional healthcare, patient safety is at the forefront of all we do. We strive to be the best place in the region for patients to receive care. Our clinical expertise is reflected in our extremely low 2014 infection rate of 0.2%, which surpasses the national benchmark, and our extremely high quality core measures. We invite you to review details on our clinical excellence and infection rate.

Gritman Medical Center is involved in several national safety campaigns that have specific, measurable goals.

Your Safety is a Priority

Our patient care staff has routine protocols to optimize your safety when moving from one department to another. Each shift change is done with bedside reporting where your nurses discuss your case with you so that everyone is aware of any issues or needs.

Our entire staff is trained in fall prevention, to help you when you are unstable.

Bar code bracelets are given to each patient upon admission. The technology behind barcode bracelets will help prevent possible errors and that you receive the right medication in the right dose at the right time.

We practice emergency drills regularly to improve and reinforce our knowledge and to determine the resources necessary to handle a major emergency.

Electronic Medical Record

Gritman was one of the first hospitals in the Inland Northwest to have its entire medical record online. An Electronic Medical Record (EMR) is a way to keep track of medical information digitally. Additionally, our patients’ entire post-discharge medical record is now available to any caregiver that needs access – from the hospital, from the office, from home. Our EMR system provides secure yet wide accessibility, efficiency, and improved communications.

Safety Earns Gold Awards

Our commitment to quality and patient safety earned Gritman a Gold Recognition Award in 2009, 2010, 2011 and 2012, presented by Yellowstone Insurance Exchange. The award was based on our performance on specific national measures of healthcare quality and risk management.


Gritman Medical Center works with HealthStream Research for its quality reporting. Surveys are conducted by telephone after you have received services at Gritman.

The survey scores are tallied and the results are used to provide data for improvement, changes and benchmarks. Your participation in these surveys is invaluable to us and helps us make the changes needed to provide the best customer service in the delivery of healthcare.

Gritman Medical Center is committed to providing meaningful information about our patient satisfaction and quality. We are accredited by The Joint Commission and invite you to view a summary of our performance at Quality Check.

Please inform us of your feelings and opinions

If you have a concern during your hospital stay, please allow us the opportunity to assist you immediately. You may talk with any caregiver or request to speak with the Charge Nurse, House Supervisor, or Department Director. You may call the hospital switchboard operator at (208) 882-4511 for assistance in contacting the appropriate person to speak with.

If your concern has not been satisfied please notify:

Gritman Medical Center Administration

700 South Main Street

Moscow, ID 83843

(208) 883-2220

For Medicare patient concerns, you may also contact:

Qualis Health at 1-800-633-4227 or visit

For all patients and visitors, you may contact either of the following:

Idaho Department of Health and Welfare Bureau of Facility Standards

P.O. Box 83720

Boise, ID 83720-0036

(208) 334-6626


The Joint Commission
Office of Quality Management
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Gritman Medical Center subscribes to voluntary Standards of Excellence as set forth by the Joint Commission. Your comments and constructive concerns will help us in our goal to continually improve the quality of our services. Please be assured that your comments will not affect your care at Gritman Medical Center. Your feedback is greatly appreciated.

If you have any further questions, please contact Gritman Medical Center’s Chief Quality Officer at (208) 883-6247.