Q: I receive services at another health care facility that uses Epic and MyChart. Will I be able to connect my different hospital accounts within the app?

A: Yes! There is an option within the MyChart app to link your accounts from Gritman and other health care facilities. Your providers at other facilities that use Epic will also be able to see important information from your Gritman record, like visit notes and test results, for visits that take place after Epic goes live at Gritman.

We will continue to offer phone support for our patient portal during normal business hours of 8 a.m. to 5 p.m., Monday-Friday.

Please call 208-883-4100 for MyChart technical assistance.

We will continue to store all existing and historical medical records in a safe and secure manner in accordance with HIPAA (Health Insurance Portability and Accountability Act) guidelines. You will continue to have the ability to request copies of your historical medical records through our Health Information Management Department.

Requesting Your Medical Records

Recent Medical Records

All Medical Records produced on or after June 24, 2024, are available through MyChart.

Historical Medical Records

To request copies of your historical records, please start with where you were seen and follow these instructions:

For Gritman Medical Center and Gritman Therapy Solutions patients, please complete the Authorization to Release Protected Health Information or call 208-883-6092.

For Gritman | Moscow Family Medicine clinic locations follow these instructions or call 208-882-2011.

For Gritman’s Specialty Clinics and Potlatch, Kendrick, Troy and Internal Medicine locations, please complete the Authorization to Release Protected Health Information or call your Gritman clinic location.

Learn More

• If you have an established relationship with a Primary Care Provider at one of our clinics, you can request an appointment through the patient portal.
• If you have an established relationship with a Specialty Provider and have seen them since 6/24/24 (our Epic Go-Live) or have an upcoming appointment, you may be able to request an appointment through the patient portal. Note: It is not possible at this time to use the patient portal to request appointments with some specialty providers.
• Otherwise, please schedule your appointment by phone. See a list of hospital and clinic phone numbers.

Epic is the nation’s No. 1 Electronic Health Record, allowing Gritman providers to access their patients’ medical records from hospitals and specialists across the country.

Gritman Family Medicine and OB Provider Dr. Robin Sautter was treating a pediatric patient with a complex medical history shortly after the Epic transition and said she was able to quickly pull up records from multiple specialists in Spokane.

“Even before meeting the patient, I was able to see this patient’s past medical history including surgeries, medication list, and follow-up plan for these specialists,” she said. “This information helped formulate our plan for admission and better treat the patient as a whole with all the details from the very beginning.”