Gritman’s Clinic Network Evolves To Better Serve Patients Across the Region
The Gritman Way extends far beyond the walls of the hospital founded by Dr. Gritman in Moscow more than 120 years ago.
Doctors, providers, nurses and staff in our clinics throughout Latah County—Moscow, Potlatch, Kendrick and Troy—all work together to coordinate care and ensure patients have a consistent experience no matter where they have an appointment.
“People think of Gritman as Moscow’s hospital, and they’re right, but the Gritman system extends across Latah County through our specialty clinics in Moscow and the primary care clinics serving communities in Kendrick, Potlatch and Troy,” said Gretta Jarolimek, our Chief Clinics Officer tasked with the logistics of building that consistency.
Jarolimek was hired last spring to strengthen, streamline and integrate the care experience throughout the clinics, a system she’s solidified with a top-notch leadership team. Together, they are improving and connecting the patient experience across the continuum of care, from the clinics to the hospital. Providing such exceptional care that’s close to home is a fundamental part of our nonprofit mission.
Jarolimek and the clinics leadership team of Christina Metcalf, Edie Wade, Rachael Wessels and Danielle Engle have a combined 89 years of health care experience and serve to model an approach at each Gritman location that ensures patients have the same great experience regardless of where they present for care.
In addition to primary care physicians and providers at locations throughout Latah County, the clinics network encompasses internal medicine and pulmonology clinics downtown and at Gritman General Surgeons in Gritman Medical Park in northwest Moscow. By recruiting additional specialty providers, reducing wait times and making referrals between primary and specialty providers a seamless part of the system, the team is confident patients will all have the same exceptional care experience.
“Our goal with every patient is to have that seamless transition between their primary care provider, specialty physicians and services at the hospital—with every interaction from appointments to billing to lab work and follow-ups,” said Metcalf, director of the primary care clinics.
Our clinics have a sharp focus on clinical excellence that’s spearheaded by longtime Gritman Registered Nurse and Clinic Nursing Director Danielle Engle. “The practice of health care is always evolving,” she said. “All our patient-facing care teams work to stay on top of the latest technology and treatments—always centered on compassionate care.”
Wade, director of Gritman’s surgical clinics, agrees.
“Health care is ever-changing,” Wade said. “Gritman General Surgeons has been a huge success right out of the gate. As a team, we will always be working to remove barriers and adapt to better serve the needs of patients.”
That’s true in Moscow, and everywhere a patient sees their primary care provider.
“The reality of our coordinated system means many of our patients, most of whom we know on a first-name basis, often seek care in our smaller clinics before they set foot in the hospital,” Rural and Specialty Clinics Director Wessels said. “We want them to have that same great care experience no matter if they come from Bovill or Palouse or whether they live here in Moscow or Pullman.”
Dr. Charles Gritman would make country house calls from Moscow by horse and buggy to care for the sick and injured or deliver babies. That personal touch lives on in the modern Gritman system, where caring for you and the ones you love isn’t just a job—it’s a passion.